Last Updated: Aug 1, 2026
Welcome to Fresh Hope Counselling (“Fresh Hope Counselling,” “we,” “our,” or “us”). By accessing or using our website (the “Website”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our Website.
1. Website Use
The information provided on this Website is intended for general educational and informational purposes only. Your use of this Website is at your own risk.
You agree to use this Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website.
You must not:
- Attempt to gain unauthorized access to the Website or its servers.
- Introduce viruses, malware, or malicious code.
- Interfere with the operation or security of the Website.
- Copy, reproduce, or distribute Website content without written permission.
2. No Therapeutic Relationship
Using this Website, submitting a contact form, requesting information, subscribing to newsletters, or communicating electronically does not establish a therapist-client relationship.
A therapeutic relationship is only established after:
- Appropriate intake procedures have been completed.
- Informed consent has been provided.
- Services have been formally accepted by one of our clinicians.
3. Not Medical or Crisis Advice
The information on this Website is not intended to replace professional medical, psychiatric, psychological, or legal advice.
If you are experiencing a mental health emergency, are in crisis, or believe you or someone else is at immediate risk of harm:
- Call 911 immediately.
- Go to your nearest emergency department.
- Contact your local crisis service.
Please do not use this Website or our contact forms for emergency communication.
4. Appointments
Appointment availability is subject to clinician schedules.
Submitting an appointment request does not guarantee an appointment until confirmation has been provided.
Appointments may be scheduled, rescheduled, or cancelled in accordance with our office policies.
Separate cancellation and fee policies may apply and will be provided during the intake process.
5. Payments
Where applicable, fees for counselling services will be communicated before services begin.
Clients are responsible for payment unless alternative arrangements have been agreed upon.
Insurance reimbursement depends on your individual benefit plan. Clients are responsible for confirming their own coverage.
6. Privacy
We are committed to protecting your privacy.
Information submitted through our Website is handled in accordance with our Privacy Policy.
Although we take reasonable measures to protect information submitted electronically, no method of internet transmission or electronic storage is completely secure.
7. Intellectual Property
Unless otherwise indicated, all Website content is owned by Fresh Hope Counselling, including:
- Text
- Articles
- Graphics
- Logos
- Photographs
- Branding
- Downloadable resources
- Website design
You may view, download, and print materials for your personal, non-commercial use only.
You may not reproduce, modify, distribute, or republish Website content without our prior written consent.
8. Third-Party Websites
This Website may contain links to third-party websites or services for your convenience.
We are not responsible for:
- Their content
- Privacy practices
- Accuracy
- Availability
Accessing third-party websites is done at your own risk.
9. Website Availability
We strive to keep this Website available and accurate.
However, we do not guarantee that:
- The Website will always be available
- Information will always be current
- Errors will not occur
- The Website will be free from interruptions
We reserve the right to modify, suspend, or discontinue any portion of the Website without notice.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Fresh Hope Counselling shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Use of this Website
- Inability to use the Website
- Reliance on Website information
- Technical interruptions
- Third-party content
Your sole remedy for dissatisfaction with the Website is to discontinue using it.
11. Accuracy of Information
We make reasonable efforts to keep Website information accurate and current.
However, we do not warrant that all information is complete, accurate, or up to date at all times.
Content may be updated without notice.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon posting to this Website.
Continued use of the Website constitutes acceptance of the updated Terms.
13. Governing Law
These Terms & Conditions shall be governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes arising from the use of this Website shall be subject to the jurisdiction of the courts of Alberta.
14. Contact Us
If you have questions regarding these Terms & Conditions, please contact us through the contact information provided on our Website.
Thank you for visiting Fresh Hope Counselling. We appreciate the opportunity to support your mental health journey.