Last Updated: Aug 1, 2026
At Fresh Hope Counselling, we believe that everyone deserves equal access to mental health information and services. We are committed to providing a website that is accessible, inclusive, and easy to use for all visitors, including people with disabilities.
Our Commitment
We strive to make our website accessible by following recognized accessibility best practices and working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA wherever reasonably possible.
Accessibility is an ongoing process. As technology evolves and our website grows, we continually review and improve the accessibility of our digital content.
Accessibility Features
We work to provide an accessible experience by:
- Using clear, readable fonts and sufficient color contrast.
- Organizing content with meaningful headings and logical page structure.
- Providing descriptive alternative text for images whenever appropriate.
- Designing pages to work across a variety of devices and screen sizes.
- Supporting keyboard navigation where possible.
- Using descriptive links and buttons.
- Avoiding unnecessary flashing or distracting visual effects.
Third-Party Content
Some areas of our website may rely on third-party services or embedded content, such as appointment booking, maps, videos, or other external tools. While we encourage our service providers to support accessibility, we cannot guarantee the accessibility of third-party content or websites.
Need Assistance?
If you experience difficulty accessing any part of our website, encounter an accessibility barrier, or have suggestions for improvement, we would like to hear from you.
Please contact us through the contact information provided on our Contact page. When possible, include:
- The page or feature you were trying to access.
- A brief description of the issue.
- The device, browser, or assistive technology you were using (if known).
We will make reasonable efforts to address accessibility concerns promptly and provide the information or assistance you need through an alternative method if necessary.
Ongoing Improvements
Fresh Hope Counselling is committed to continually improving the accessibility and usability of our website. We regularly review our website and make updates to enhance the experience for all visitors.
Thank you for helping us create a more accessible and inclusive online experience.